Shipping & Returns

At Aya Fine Jewelry, we want your jewelry experience to be as clear and straightforward as possible. This page provides general information about order processing, shipping, delivery, returns, exchanges, and customized jewelry.

Shipping & Delivery

Once your order is confirmed, processing begins according to the product and its availability. Ready-to-ship, made-to-order, and customized jewelry may have different processing timelines.

Estimated delivery times can vary based on the destination, product, customization requirements, and shipping method selected.

For the most accurate delivery information, please review the product details or contact our team before placing your order.

Order Tracking

When tracking is available, shipment details will be provided after your order has been dispatched.

Please make sure your shipping address, email address, and contact information are accurate when placing your order to help avoid delivery issues.

International Shipping

International shipping availability may vary depending on the destination and order.

International customers may be responsible for applicable customs duties, taxes, import charges, or other fees imposed by the destination country. These charges can vary by location and are generally outside the control of Aya Fine Jewelry.

Made-to-Order & Custom Jewelry

Custom, personalized, and made-to-order jewelry may require additional production time.

Before production begins, we recommend carefully reviewing your selected ring size, diamond specifications, metal, design details, and other customization requirements.

Because customized pieces are made according to individual specifications, they may be subject to different return or exchange conditions.

Returns

Return eligibility depends on the product, order type, customization, and applicable return policy.

Before returning an item, please contact Aya Fine Jewelry for return instructions and confirmation of eligibility.

Items should be returned in the condition required by the applicable return policy and with any required documentation or packaging.

Exchanges

Exchange availability depends on the product and order type. Customized, personalized, or made-to-order jewelry may have different exchange conditions.

Please contact our team before sending an item back so we can explain the applicable process.

Ring Size & Returns

We recommend confirming your ring size before placing an order. Our Ring Size Guide can help you measure your finger at home.

If you are unsure about your size, contact our team before ordering. Ring fit can vary depending on the design, band width, and finger shape.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact Aya Fine Jewelry as soon as possible.

Provide your order information and any requested photographs or details so our team can review the issue and explain the available next steps.

Jewelry Care

Proper care can help preserve the beauty and condition of your jewelry. Avoid unnecessary exposure to harsh chemicals, impact, and activities that may damage your jewelry.

For additional guidance, please refer to our Ring Care and jewelry-care information.

Questions About Your Order?

If you have questions about shipping, delivery, returns, exchanges, sizing, customization, or your order, our team is here to help.

Aya Fine Jewelry is committed to providing clear communication and thoughtful support from the moment you place your order through delivery and beyond.

For specific return eligibility, shipping charges, delivery estimates, or other order conditions, please contact us before purchasing.