Terms and Conditions

Welcome to Aya Fine Jewelry. These Terms and Conditions govern your use of our website and the purchase of products and services through our online store. By accessing our website or placing an order, you agree to the terms outlined below.

1. General Information

Aya Fine Jewelry provides fine jewelry, diamond jewelry, engagement rings, wedding rings, custom designs, and related products and services through this website.

We reserve the right to update product information, pricing, availability, policies, and these Terms and Conditions when necessary.

2. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, measurements, diamond specifications, metal details, and other information.

Minor differences in appearance may occur due to lighting, photography, display settings, or the individual characteristics of gemstones and materials.

Product availability and specifications may change without prior notice.

3. Diamonds & Gemstone Information

Where applicable, product listings provide information about diamond type, shape, carat weight, color, clarity, cut, quantity, and certification.

Selected products may feature natural or lab-grown diamonds. Certification availability may vary by product.

Customers should review the product information and available documentation before placing an order. If you have questions about a specific diamond, please contact Aya Fine Jewelry before purchasing.

4. Pricing

All product prices displayed on our website are subject to change without prior notice.

The final price of customized jewelry may vary depending on the selected diamond, metal, ring size, design changes, and other specifications.

For custom orders, applicable pricing will be communicated before the order is finalized.

5. Orders & Payment

By placing an order, you confirm that the information provided during checkout is accurate and complete.

An order is considered accepted once payment has been successfully processed and the order has been confirmed by Aya Fine Jewelry.

We reserve the right to cancel or decline an order in certain circumstances, including product availability issues, pricing errors, payment problems, or suspected fraudulent activity.

6. Custom Jewelry

Custom and personalized jewelry may involve different specifications, production timelines, pricing, and return conditions than standard products.

Before production begins, customers should carefully review and confirm the applicable design specifications, measurements, materials, diamond details, and other customization requirements.

Once a custom order has entered production, changes or cancellations may not be possible depending on the stage of production.

7. Ring Size & Measurements

Customers are responsible for providing accurate ring size information when placing an order.

We recommend using our Ring Size Guide or obtaining a professional measurement if you are unsure of your size.

Ring fit can vary depending on band width, design, finger shape, and other factors.

8. Shipping & Delivery

Shipping and production times vary depending on the product, availability, customization requirements, and destination.

Estimated delivery dates are provided as guidance and may be affected by circumstances outside our control.

Once an order has been dispatched, available tracking information will be provided.

Customers are responsible for providing accurate shipping information at checkout.

9. Returns & Exchanges

Returns and exchanges are subject to the applicable Return & Exchange Policy published on our website.

Customized, personalized, made-to-order, or specially sourced items may have different return or exchange conditions.

Customers should review the applicable policy before placing an order.

10. Jewelry Care

Proper care is important for maintaining the appearance and condition of fine jewelry.

Customers should follow appropriate jewelry-care recommendations and avoid unnecessary exposure to harsh chemicals, impact, extreme conditions, or activities that could damage the jewelry.

For care guidance, please refer to our Ring Care and jewelry-care resources.

11. Diamond Upgrade Program

Aya Fine Jewelry may offer a Free Lifetime Diamond Upgrade program for eligible purchases.

Eligibility, conditions, available upgrade options, and applicable requirements are subject to the terms of the Diamond Upgrade Program.

Customers should contact Aya Fine Jewelry before requesting an upgrade to confirm eligibility and applicable conditions.

12. Intellectual Property

All website content, including photographs, product descriptions, designs, graphics, logos, text, and other materials, is owned by or licensed to Aya Fine Jewelry unless otherwise stated.

You may not reproduce, distribute, modify, copy, or use our content for commercial purposes without prior written permission.

13. Website Use

You agree to use this website lawfully and not to interfere with its operation, attempt unauthorized access, introduce harmful software, or misuse any website functionality.

We may restrict or suspend access to the website where necessary to protect our business, customers, website, or systems.

14. Third-Party Services & Links

Our website may contain links to third-party websites or use third-party services. Aya Fine Jewelry is not responsible for the content, availability, policies, or practices of third-party websites.

Customers should review the applicable terms and privacy policies of third-party services when using them.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how information may be collected, used, and handled.

Please review the Privacy Policy before placing an order or submitting personal information through our website.

16. Limitation of Liability

To the extent permitted by applicable law, Aya Fine Jewelry will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms and Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited.

17. Changes to These Terms

Aya Fine Jewelry may update these Terms and Conditions from time to time. Any updated version will be published on this page with the revised terms.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms and Conditions, to the extent permitted by applicable law.

18. Contact Us

If you have questions about these Terms and Conditions, an order, a product, customization, or any other aspect of your purchase, please contact Aya Fine Jewelry through our website.

Thank you for choosing Aya Fine Jewelry.